Webinar available until October 28th, 2018
A quick script
Watch the webinar for more context!
How to say NO to unreasonable requests with kindness and respect
I see that this project is very important because ____________ (mirror language you just heard).
I always want to help and contribute to __________(describe a mutually desirable outcome).
Let me get back to you by ________(insert time) to think about how I can best help you out. I want to give this some thought.
Tell me what’s driving this timing.
Could it wait until ______?
Help me understand what this is for and why it’s important to you.
Have you checked with _____ if they have the capacity?
This project falls under ____ team. Here’s her number. Give her a call because she’s best suited to support you.
I’m committed to giving you 100%. Here’s what I have on my plate and when it’s due. Help me figure out what priority I can shift to accommodate this request.